Dinosaurs & Friends

STANDARD SUBSCRIPTION FAQS

PREMIUM SUBSCRIPTION FAQS

DIGITAL EDITIONS FAQS

PREMIUM SUBSCRIPTION & DIGITAL EDITIONS  FAQS

GENERAL FAQS

 

STANDARD SUBSCRIPTION FAQS

How much will each issue of Dinosaurs & Friends cost me?

Issue 1 costs only £1.99/€2.50. The regular price of issue 2 onwards is just £5.99/€6.99.

If you have not yet subscribed, please visit www.buildmillenniumfalcon.com.

 

PREMIUM SUBSCRIPTION FAQS

How does the premium subscription work?

The premium subscription is an exclusive offer to our subscribers. You will receive your standard free gifts, plus you will receive an Ice Cave and an Ice Age Family. All you have to pay is an extra £0.50/€0.99 per issue from issue 2. (All prices include VAT). 

The premium subscription offer is only available if your subscription starts before issue 10.  After this issue only the standard offer is available.  You will still be able to chose digital editions if you wish to add them to your subscription
 

In addition to the standard free gifts, you will receive these exclusive premium gifts:

An Ice Age Family and their Ice Cave home!

-       Delivery 10: Ice Age Family Part 1 (Father & Daughter)

-       Delivery 12:Ice Age Family Part 2 (Mother & Son)

-       Delivery 16: Ice Cave

 

If I take out a premium subscription, will I still receive gifts from the standard subscription?

Yes, as a premium subscriber you will receive the 4 free subscription gifts in addition to the exclusive premium gifts.

 

When my premium subscription begins, from which issue will I start paying the additional £0.50/€0.99?

You will start paying the extra £0.50/€0.99 from Issue 2 onwards, excluding Issue 1. If you subscribe from Issue 3 or any later issue, you will still be charged £0.50/€0.99 for previous issues, but excluding issue 1.

 

I want to cancel my premium subscription. Am I entitled to a refund for the premium payments that I have already paid?

If you have not yet received your first premium subscription gift, you will be entitled to a refund.

If you have received your first exclusive gift, and then decide to cancel before you receive the second one, you will only receive a refund on the issues you have paid the extra £0.50/€0.99 on since the first exclusive gift despatch.

If you have received your second exclusive gift, and then decide to cancel before you receive your second, you will only receive a refund on the issues you have paid the extra £0.50/€0.99 on since the second gift despatch.

If you need more information please talk to our friendly customer service on 0333 3001 376. Calls cost an average of 6p per minute from a landline in the UK. Our telephone lines are open Monday to Friday from 9AM to 5PM.

 

If I cancel my subscription am I able to pay the remaining premium payment to receive the additional items?

No, the exclusive Ice Cave and Ice Age Family will only be available to you if you have an active subscription

 

When will I receive my premium gifts?

Your premium subscription gifts will come in the following order:

-       Delivery 10: Ice Age Family Part 1 (Father & Daughter)

-       Delivery 12: Ice Age Family Part 2 (Mother & Son)

-       Delivery 16: Ice Cave

 

DIGITAL EDITIONS FAQS

How much will each issue of Dinosaurs & Friends cost me if I have chosen a digital subscription?

The cost for a digital subscription is an extra £0.99/€1.00 per issue including the first issue. 

 

How to order Digital Editions

Select ‘Paper & Digital Version’ when ordering. You will receive a confirmation with a registration link and further instructions within 2 days.

 

On which devices can I read the digital editions?

Digital Magazines are compatible with all iOS devices (iPhone, iPad, iPod touch), and Android Tablets only. We are working on making them available on other platforms soon.

 

When will I get access to the digital versions of my files?

Once you’ve activated your subscription and registered with the app De Agostini Digital Editions, you can immediately download the first issue of the collection into your library. You can download the following issues as soon as they become available.

 

The digital files have already appeared in my library, but my package hasn’t arrived yet

Generally, the digital issues are made available before the paper versions are received. This gives you the chance to explore your collection early.

 

Why is there a fee applied to the digital subscriptions?

With regards to digital editions, DeAgostini has introduced this service as an optional extra to complement your postal subscription. This has merited considerable investment within DeAgostini Publishing in terms of both rights clearance, and the provision of a digital edition platform that is available across all countries where we publish. As such, DeAgostini have applied a small charge on each issue to cover this investment, with a view to offering this additional service to all our customers on future publications.

 

I need some help with the digital editions

Please talk to our friendly customer service on 0333 3000 057, or email them at  customercare@deagostini.co.uk. Our telephone lines are open Monday to Friday from 9AM to 5PM who will 
Alternatively, for suggestions or help with technical problems, send an email to De Agostini Digital Editions: digitaleditions_support@deagostini.com.

 

 

PREMIUM SUBSCRIPTION & DIGITAL EDITIONS FAQS

How much will each issue of Dinosaurs & Friends cost me if I have chosen a digital subscription?

The cost for a digital subscription is an extra £0.99/€1 on the standard subscription. Issue 1 costs £2.98/€3.50 the regular price of issue 2 onwards is just £6.98/€7.99.

 

How is the cost calculated if I have a digital and a premium Subscription?

The cost for a digital & premium subscription is an extra £0.99/€1 per issue including the first issue for the digital edition, and an extra £0.50/€0.60 for the premium subscription. Issue 1 costs £3.48/€4.10 the regular price of issue 2 onwards is £7.48/€8.59.

 

GENERAL FAQS

How many issues are there in the Dinosaur & Friends series?

80 issues are currently planned for this series. If you have not yet taken out a subscription, please click here

 

 What is the Frequency of Dinosaurs & Friends?

Dinosaurs & Friends is published every week. If you have a subscription, we will send you 2 books and prehistoric animals/accessories in your first and second packs. Thereafter, you will be sent 4 books and prehistoric animals/accessories in one pack once a month. If you have not yet taken out a subscription, visit www.mydinosaurfriends.com.

 

Can I get the free gifts without subscribing to Dinosaur & Friends?

Free gifts are only available to subscribers. In addition to receiving free gifts, subscribing is more convenient as we will send your issues direct to your door to ensure that you never miss an issue.

Subscribers will receive the following fantastic free gifts:

- Delivery 1: Free issue & free prehistoric father and son sharks

- Delivery 3: Free Playmat and Storage Box

- Delivery 5: Free 'Dino' Dinosaur Bookends

- Delivery 7: Free Dinosaur Pyjama Set

Additional gifts with the premium subscription also include;

- Delivery 8: Free Ice Family (father and daughter)

- Delivery 12: Free Ice Family (mother and son)

- Delivery 16: Free Ice Cave 

 

What is the telephone number?

Please talk to our friendly customer service on 0333 3001 376. Calls cost an average of 6p per minute from a landline in the UK only. Our telephone lines are open Monday to Friday from 9AM to 5PM.

If you have a specific question about your account, you can now check it online and see what we have sent to you, which issues have been paid for, and any outstanding balance. Please click here to log in to ‘My Subscriptions’ which will give you your account information. If you have not yet registered, it only takes a few minutes.

 

I have not had confirmation of my subscription?

If you have subscribed via our website you should receive an email confirmation when you place your order. If you have subscribed via an order form or by post, you will then receive a welcome pack within 14 working days. This pack contains further information about your subscription including your account number which you will need to keep handy when contacting customer services so that they can deal with your query speedily.

You can now check your account online and see what we have sent to you, which issues have been paid for, and any outstanding balance. Please click here to log in to ‘My Subscriptions’”. If you have not yet registered, it only takes a few minutes.

 

What methods of payment can I use to pay for my subscription?

Subscribing is easy and paying for your collection is even easier. We accept all major credit cards including Visa, Mastercard, Delta and Visa Debit, or you can pay by Direct Debit. Unfortunately we currently do not accept Maestro, Electron or Solo

 

How do I cancel my subscription?

You are free to cancel at any time, all we ask for is 28 days notice as we may have recently sent you a subscription delivery.

To cancel your account, please telephone our friendly customer service on 0333 3001 376 who will be happy to complete your request. Calls cost an average of 6p per minute from a landline in the UK. Our telephone lines are open Monday to Friday from 9AM to 5PM.

 

Can I check my subscription status online?

Yes, you can now access ‘My Subscriptions’ by following this link. You will need to register to access your collections and this will only take a few moments. You will be able to see the following information.

  • Check to see which issues have been sent to you and when,
  • Check to see which gifts have been sent to you and when,
  • Check what you have paid for and see if there is anything outstanding,
  • Automatically add magazine subscriptions to your ‘My Subscriptions’ profile,
  • Manually add any missing magazine subscriptions,
  • Print a copy of your deliveries and payments,
  • Check to see which payment and delivery details we have for each of your subscriptions.

 

I have not received all my issues, how can I check if they have been sent?

We are sorry to hear that you have not received all your issues. We aim to send deliveries out every 30 days and in some cases more frequently. You can view your account online and check to see if we have sent them out, please click here. If you have not yet registered, it only takes a few minutes. If you have recently subscribed please allow up to 14 days for the delivery of your first parcel.

Some parcels that we send out which include gifts, magazine binders, or DVD storage boxes may be too large to fit through letter boxes. If you have an arrangement with your postman to leave large items in a secure place i.e. the side of your house or in a porch, please check there before contacting us.

If Royal Mail have attempted to deliver a large parcel and there is no where suitable to leave it, they may have returned it to your local sorting office. Please check to see if they have left a ‘We tried to deliver’ card which should have your sorting office contact details on it. If you have not received a card, it is still worth contacting the sorting office as Royal Mail may not have left a card.

If you have checked your account online and the issue you are waiting for does not show, we may currently be out of stock on this particular item. If we are, don’t worry, it will automatically be sent to you as soon as it’s available. If we are out of stock, there’s no need to contact us as we will have a note on your account to remind us to send it when it comes in.

Don’t forget to check your account online. Please click here to log into ‘My Subscriptions’.

 

I have not received all my free gifts, how can I check if they have been sent?

We are sorry to hear that you have not received all your free gifts. Gifts are not all sent out together but are sent out with specific deliveries.

You can view your account online to check if we have sent out your gifts, please click here to log into ‘My Subscriptions’. If you have not yet registered, it only takes a few minutes.

If you have recently subscribed please allow up to 14 days for the delivery of your first delivery.

Some deliveries that we send out which include gifts, magazine binders, or DVD storage boxes may be too large to fit through letter boxes. If you have an arrangement with your postman to leave large items in a secure place i.e. the side of your house or in a porch, please check there before contacting us.

If Royal Mail have attempted to deliver a large parcel and there is no where suitable to leave it, they may have returned it to your local sorting office. Please check to see if they have left a ‘We tried to deliver’ card which should have your sorting office contact details on it. If you have not received a card, it is still worth contacting the sorting office as Royal Mail may not have left a card.

If you have checked your account online and the gift you are waiting for does not show, we may currently be out of stock on this particular item. If we are, don’t worry, it will be automatically be sent to you as soon as it’s available. If we are out of stock, there’s no need to contact us as we will have a note on your account to remind us to send it when it comes in.

Don’t forget to check your account online. Please click here to log into ‘My Subscriptions’.

 

I have not had a response to my email, when will I get a reply?

We are sorry that we have not yet replied to your email. We aim to reply to all emails within 48 hours, however if we need to investigate your question it may take longer. Please also drop us a message via our Facebook and Twitter pages.

 

If I pay for my subscription by credit card/ debit card or Direct Debit, when will the money be taken from my account?

We will debit your credit card or bank account after we have sent you a delivery. There is no fixed date that we will do this but it will be approximately every 30 days, unless notified otherwise.

If you are paying by direct debit, please check on the delivery note included with your parcel as this will specify a date on or around when your account will be debited.

 

I cannot log in to my account, what do I do?

You can now access ‘My Subscriptions’ and view your account online, however, you do need to register to view it. Please click here to go to the ‘My Subscriptions’ home page where you can register.

Registration only takes a few moments. Once registered, we will send an email to you to confirm your email address. For your security, you will need to click the link in the email to validate your email account, only then will you be able to view your subscriptions.

If you have not received emails from us before, please check your spam folder within your email application such as Hotmail or Yahoo! as it may have been sent there. Please add us to your safe senders list too.

If you have previously registered but have forgotten your password, click on Forgotten Your Password. You will be prompted for your email address and will then be asked your security question that you entered when you registered. You will be able to see the following information.

  • Check to see which issues have been sent to you and when
  • Check to see which gifts have been sent to you and when
  • Check what you have paid for and see if there is anything outstanding
  • Automatically add magazine subscriptions to your ‘My Subscriptions’ profile
  • Manually add any missing magazine subscriptions
  • Print a copy of your deliveries and payments
  • Check to see which payment and delivery details we have for each of your subscriptions.