Sovereign of the Seas FAQ

How much will each issue of HMS Sovereign of the Seas cost me?

How many issues are there in the HMS Sovereign of the Seas series?

Are there binders for the HMS Sovereign of the Seas series?

What is the Frequency of HMS Sovereign of the Seas?

I have received a warped piece of HMS Sovereign of the Seas, what should I do?

Will I get paints as part of this collection?

Who is the Technical Expert advising on HMS Sovereign of the Seas?

If I take out a subscription to HMS Sovereign of the Seas what will I receive?

What is the telephone number for HMS Sovereign of the Seas?

 I have not had confirmation of my subscription?

 What methods of payment can I use to pay for my subscription?

 How do I cancel my subscription?

 Can I check my subscription status online?

 I have not received all my issues, how can I check if they have been sent?

 I have not had a response to my email, when will I get a reply?

How can I buy an issue I am missing?

I have recently moved house, please can you update your records?

If I pay for my subscription by credit card/ debit card or Direct Debit, when will the money be taken from my account?

I cannot log in to my account, what do I do?

How do I contact you?

 

 

 

How much will each issue of HMS Sovereign of the Seas cost me?

Issue 1 costs only £1.99/€2.50. The regular price of issue 2 onwards is just £5.99/€7.50

If you have not yet subscribed, please visit www.buildthesovereign.com

 

 How many issues are there in the HMS Sovereign of the Seas series?

There are 135 issues in the HMS Sovereign of the Seas series.  If you have not yet subscribed, please visit www.buildthesovereign.com.

 

Are there binders for the HMS Sovereign of the Seas series?

Yes there are binders for this series.  Each binder holds 15 issues.

 

What is the Frequency of HMS Sovereign of the Seas?

HMS Sovereign of the Seas is published every week. If you have a subscription we will send you 2 issues in your first and second main deliveries.   If you subscribed from issue 1 – you may receive your first issue as a single delivery. Thereafter, you will be sent 4 issues once a month. 

 

 I have received a warped piece of HMS Sovereign of the Seas, what should I do?

If you have received a part that is not flat, the easiest way to correct this is to soak it in warm water for a few hours, and then place between two heavy non absorbing items (like Kitchen tiles) for a further few hours. Ideally it will have dried out during this time and become flat.

Don’t use boiling water and only soak for a few hours, (not overnight).  Over soaking may result in the wood layers in the ply separating.

Ensure that you don’t dry it near any excessive heat (ie next to a radiator) as this will cause the side closest to the heat to dry faster, which could lead to warping again.

 

Will I get paints as part of this collection?

We will be providing instructions in the magazine on how to paint the ship to reflect the colour design of HMS Sovereign of the Seas.  You will need to purchase the paint separately from model shops or from our online shop. We will provide details on which paints are needed at the relevant time and how you can purchase.

 

Who is the Technical Expert advising on HMS Sovereign of the Seas?

 We have an official build on our forum ran by Tomick Forum.

 

If I take out a subscription to HMS Sovereign of the Seas what will I receive?

Subscribers receive the following fantastic 5 free gifts

Delivery 1 - Free issue

Delivery 1 - Free mitre set

Delivery 3 - Free binder

Delivery 5 – Free set of 2 clamps

Delivery 8 - Free mini rotary tool kit

 Subscribers starting from issue 1 will receive issue 1 as a special delivery before the deliveries mentioned above.

In addition to receiving free gifts, subscribing is more convenient as we will send your issues direct to your door so that you never miss an issue

To take out a subscription please visit  www.buildthesovereign.com.

 

What is the telephone number for HMS Sovereign of the Seas?

Please talk to our friendly customer service on 0845 1489 250. Calls cost an average of 6p per minute from a landline in the UK.  For customers in ROI please dial +44 845 1489 250.  All call costs from ROI will vary according to your service provider.  Our telephone lines are open Monday to Friday from 9AM to 5PM.

If you have a specific question about your account, you can now check it online and see what we have sent to you, which issues have been paid for, and any outstanding balance. Please click here to log in to ‘My Subscriptions’ which will give you your account information. If you have not yet registered, it only takes a few minutes.

 

I have not had confirmation of my subscription?

I have not had confirmation of my subscription?

If you have subscribed via our web site you should receive an email confirmation when you place your order.  If you have subscribed via an order form or by post, you will then receive a welcome pack within 14 working days. This pack contains further information about your subscription including your account number which you will need to keep handy when contacting customer services so that they can deal with your query speedily.

You can now check your account online and see what we have sent to you, which issues have been paid for, and any outstanding balance. Please click here to log in  to ‘My Subscriptions’”. If you have not yet registered, it only takes a few minutes.

 

What methods of payment can I use to pay for my subscription?

Subscribing is easy and paying for your collection is even easier.

We accept all major credit cards including Visa, Mastercard, Delta and Visa Debit, or you can pay by Direct Debit. Unfortunately we currently do not accept Maestro, Electron or Solo   If you would like to subscribe, please visit www.buildthesovereign.com.

 

How do I cancel my subscription?

You are free to cancel at any time, all we ask for is 28 days notice as we may have recently sent you a subscription delivery.

To cancel your account, please telephone our friendly customer service on 0845 1489 250 who will be happy to complete your request. Calls cost an average of 6p per minute from a landline in the UK.  For customers in ROI please dial +44 845 1489 250.  All call costs from ROI will vary according to your service provider.  Our telephone lines are open Monday to Friday from 9AM to 5PM.

 

Can I check my subscription status online?

Yes, you can now access ‘My Subscriptions’ by following this link . You will need to register to access your collections and this will only take a few moments. You will be able to see the following information.

-       Check to see which issues have been sent to you and when

-       Check to see which gifts have been sent to you and when

-       Check what you have paid for and see if there is anything outstanding

-       Automatically add magazine subscriptions to your ‘My Subscriptions’ profile

-       Manually add any missing magazine subscriptions

-       Print a copy of your deliveries and payments

-       Check to see which payment and delivery details we have for each of your subscriptions.

 

I have not received all my issues, how can I check if they have been sent?

We are sorry to hear that you have not received all your issues. We aim to send deliveries out every 30 days and in some cases more frequently.

You can view your account online and check to see if we have sent them out, please click here to log into ‘My Subscriptions’.  If you have not yet registered, it only takes a few minutes.

If you have recently subscribed please allow up to 14 days for the delivery of your first parcel.

Some parcels that we send out which include gifts, magazine binders, or DVD storage boxes may be too large to fit through letter boxes. If you have an arrangement with your postman to leave large items in a secure place i.e. the side of your house or in a porch, please check there before contacting us.

If Royal Mail have attempted to deliver a large parcel and there is no where suitable to leave it, they may have returned it to your local sorting office. Please check to see if they have left a 'We tried to deliver' card which should have your sorting office contact details on it. If you have not received a card, it is still worth contacting the sorting office as Royal Mail may not have left a card.

If you have checked your account online and the issue you are waiting for does not show, we may currently be out of stock on this particular item. If we are, don't worry, it will automatically be sent to you as soon as it's available. If we are out of stock, there's no need to contact us as we will have a note on your account to remind us to send it when it comes in.

Don't forget to check your account online. Please click here  to log into ‘My Subscriptions’.

 

I have not had a response to my email, when will I get a reply?

We are sorry that we have not yet replied to your email. We aim to reply to all emails within 48 hours, however if we need to investigate your question it may take longer.



How can I buy an issue I am missing?

Please click here to order any back issues that you are missing from our secure website. You can also order magazine binders or DVD storage boxes where relevant, plus other exciting products related to a collection.

 

I have recently moved house, please can you update your records?

If you have recently moved house, please select the Ask a Question tab above, enter your email address, account number, and use the Question section to confirm your old and new address.

Please confirm if we should update both your billing and delivery address.

You could also telephone our customer service on 0845 1489 250. Calls cost an average of 6p per minute from a landline in the UK.  For customers in ROI please dial +44 845 1489 250.  All call costs from ROI will vary according to your service provider.  Our telephone lines are open Monday to Friday from 9AM to 5PM.

We will then update our records with the new information. Within 24 hours, you will be able to sign into your account  online via ‘My Subscriptions’ to see the updated details by following this link.

 

If I pay for my subscription by credit card/ debit card or Direct Debit, when will the money be taken from my account?

We will debit your credit card or bank account after we have sent you a delivery. There is no fixed date that we will do this but it will be approximately every 30 days, unless notified otherwise.

If you are paying by direct debit, please check on the delivery note included with your parcel as this will specify a date on or around when your account will be debited.

 

I cannot log in to my account, what do I do?

You can now access ‘My Subscriptions’ and view your account online, however, you do need to register to view it. Please click here to go to the 'My Subscriptions' home page where you can register.

Registration only takes a few moments. Once registered, we will send an email to you to confirm your email address. For your security, you will need to click the link in the email to validate your email account, only then will you be able to view your subscriptions.

If you have not received emails from us before, please check your spam folder within your email application such as Hotmail or Yahoo! as it may have been sent there. Please add us to your safe senders list too.

If you have previously registered but have forgotten your password, click on Forgotten Your Password. You will be prompted for your email address and will then be asked your security question that you entered when you registered.  You will be able to see the following information.

-       Check to see which issues have been sent to you and when

-       Check to see which gifts have been sent to you and when

-       Check what you have paid for and see if there is anything outstanding

-       Automatically add magazine subscriptions to your ‘My Subscriptions’ profile

-       Manually add any missing magazine subscriptions

-       Print a copy of your deliveries and payments

Check to see which payment and delivery details we have for each of your subscriptions.