Star Wars Fact File FAQ

GENERAL FAQS

 

DIGITAL EDITIONS FAQS

 

GENERAL FAQS

How much will each issue of Star Wars Fact File cost me?

Issue 1 comes for the special price of £0.50 and each issue thereafter costs just £2.99.

If you have not yet subscribed, please visit go to http://shop.deagostini.co.uk/star-wars-fact-file.html

 

How many issues are there in The Star Wars Fact File series?

There are 121 issues in the Star Wars Fact File series.  If you have not yet subscribed, please visit go to http://shop.deagostini.co.uk/star-wars-fact-file.html

 

Are there binders for The Star Wars Fact File series?

Yes there are binders for this series.  The first binder comes free with issue 2, other binders will be available to purchase at http://shop.deagostini.co.uk/ later in the series for £7.99 Each binder holds 20 issues.

 You can opt in to receive binders as part of your subscription or purchase online. Watch out for the special offers.

 

What is the Frequency of the Star Wars Fact File?

Star Wars Fact File is published every week . If you have a subscription we will send you 2 issues in your first and second main deliveries. Thereafter, you will be sent 4 issues in one pack once a month.  If you have not yet taken out a subscription, please visit http://shop.deagostini.co.uk/build-the-millennium-falcon-subscription.html.

 

Can I get the free gifts without subscribing to the Star Wars Fact File?

Free gifts are only available to subscribers. In addition to receiving free gifts, subscribing is more convenient as we will send your issues direct to your door to ensure that you never miss one.

Subscribers receive the following fantastic free gifts as follows:

Subscribers receive the following fantastic free gifts:

-       Delivery 1: with your next issue free and a limited edition film cell

-       Delivery 5: exclusive Darth Vader binder with your fifth parcel

-       Delivery 7: high quality limited edition 200mm tall figurine of your choice from Boba Fett or Darth Maul

 

 What is the telephone number?

Please talk to our friendly customer service on 0333 3001 623. Calls cost an average of 6p per minute from a landline in the UK only. Our telephone lines are open Monday to Friday from 9AM to 5PM.

If you have a specific question about your account, you can now check it online and see what we have sent to you, which issues have been paid for, and any outstanding balance. Please click here to log in to ‘My Subscriptions’ which will give you your account information. If you have not yet registered, it only takes a few minutes.

 

I have not had confirmation of my subscription?

If you have subscribed via our website you should receive an email confirmation when you place your order. If you have subscribed via an order form or by post, you will then receive a welcome pack within 14 working days. This pack contains further information about your subscription including your account number which you will need to keep handy when contacting customer services so that they can deal with your query speedily.

You can now check your account online and see what we have sent to you, which issues have been paid for, and any outstanding balance. Please click here to log in to ‘My Subscriptions’”. If you have not yet registered, it only takes a few minutes.

 

What methods of payment can I use to pay for my subscription?

Subscribing is easy and paying for your collection is even easier. We accept all major credit cards including Visa, Mastercard, Delta and Visa Debit, or you can pay by Direct Debit. Unfortunately we currently do not accept Maestro, Electron or Solo

 

How do I cancel my subscription?

You are free to cancel at any time; all we ask for is 28 days notice as we may have recently sent you a subscription delivery.

To cancel your account, please telephone our friendly customer service on 0333 3001 623 who will be happy to complete your request. Calls cost an average of 6p per minute from a landline in the UK. Our telephone lines are open Monday to Friday from 9AM to 5PM.

 

Can I check my subscription status online?

Yes, you can now access ‘My Subscriptions’ by following this link. You will need to register to access your collections and this will only take a few moments. You will be able to see the following information.

  • Check to see which issues have been sent to you and when,
  • Check to see which gifts have been sent to you and when,
  • Check what you have paid for and see if there is anything outstanding,
  • Automatically add magazine subscriptions to your ‘My Subscriptions’ profile,
  • Manually add any missing magazine subscriptions,
  • Print a copy of your deliveries and payments,
  • Check to see which payment and delivery details we have for each of your subscriptions.

 

I have not received all my issues, how can I check if they have been sent?

We are sorry to hear that you have not received all your issues. We aim to send deliveries out every 30 days and in some cases more frequently. You can view your account online and check to see if we have sent them out, please click here. If you have not yet registered, it only takes a few minutes. If you have recently subscribed please allow up to 14 days for the delivery of your first parcel.

Some parcels that we send out which include gifts, magazine binders, or DVD storage boxes may be too large to fit through letter boxes. If you have an arrangement with your postman to leave large items in a secure place i.e. the side of your house or in a porch, please check there before contacting us.

If Royal Mail have attempted to deliver a large parcel and there is no where suitable to leave it, they may have returned it to your local sorting office. Please check to see if they have left a ‘We tried to deliver’ card which should have your sorting office contact details on it. If you have not received a card, it is still worth contacting the sorting office as Royal Mail may not have left a card.

If you have checked your account online and the issue you are waiting for does not show, we may currently be out of stock on this particular item. If we are, don’t worry, it will automatically be sent to you as soon as it’s available. If we are out of stock, there’s no need to contact us as we will have a note on your account to remind us to send it when it comes in.

Don’t forget to check your account online. Please click here to log into ‘My Subscriptions’.

 

I have not received all my free gifts, how can I check if they have been sent?

We are sorry to hear that you have not received all your free gifts. Gifts are not all sent out together but are sent out with specific deliveries.

You can view your account online to check if we have sent out your gifts, please click here to log into ‘My Subscriptions’. If you have not yet registered, it only takes a few minutes.

If you have recently subscribed please allow up to 14 days for the delivery of your first delivery.

Some deliveries that we send out (which include gifts, magazine binders, or DVD storage boxes) may be too large to fit through letter boxes. If you have an arrangement with your postman to leave large items in a secure place i.e. the side of your house or in a porch, please check there before contacting us.

If Royal Mail has attempted to deliver a large parcel and there is no where suitable to leave it, they may have returned it to your local sorting office. Please check to see if they have left a ‘We tried to deliver’ card which should have your sorting office contact details on it. If you have not received a card, it is still worth contacting the sorting office as Royal Mail may not have left a card.

If you have checked your account online and the gift you are waiting for does not show, we may currently be out of stock on this particular item. If we are, don’t worry, it will be automatically be sent to you as soon as it’s available. If we are out of stock, there’s no need to contact us as we will have a note on your account to remind us to send it when it comes in.

Don’t forget to check your account online. Please click here to log into ‘My Subscriptions’.

 

I have not had a response to my email, when will I get a reply?

We are sorry that we have not yet replied to your email. We aim to reply to all emails within 48 hours, however if we need to investigate your question it may take longer. Please also drop us a message via our Facebook and Twitter pages.

 

If I pay for my subscription by credit card/ debit card or Direct Debit, when will the money be taken from my account?

We will debit your credit card or bank account after we have sent you a delivery. There is no fixed date that we will do this but it will be approximately every 30 days, unless notified otherwise.

If you are paying by direct debit, please check on the delivery note included with your parcel as this will specify a date on or around when your account will be debited.

 

I cannot log in to my account, what do I do?

You can now access ‘My Subscriptions’ and view your account online, however, you do need to register to view it. Please click here to go to the ‘My Subscriptions’ home page where you can register.

Registration only takes a few moments. Once registered, we will send an email to you to confirm your email address. For your security, you will need to click the link in the email to validate your email account, only then will you be able to view your subscriptions.

If you have not received emails from us before, please check your spam folder within your email application such as Hotmail or Yahoo! as it may have been sent there. Please add us to your safe senders list too.

If you have previously registered but have forgotten your password, click on Forgotten Your Password. You will be prompted for your email address and will then be asked your security question that you entered when you registered. You will be able to see the following information.

  • Check to see which issues have been sent to you and when
  • Check to see which gifts have been sent to you and when
  • Check what you have paid for and see if there is anything outstanding
  • Automatically add magazine subscriptions to your ‘My Subscriptions’ profile
  • Manually add any missing magazine subscriptions
  • Print a copy of your deliveries and payments
  • Check to see which payment and delivery details we have for each of your subscriptions.

 

DIGITAL EDITIONS FAQS

How much will each issue of the Star Wars Fact File cost me if I have chosen a digital subscription?

The digital subscription is completely free! 

How to order Digital Editions

Select ‘Paper & Digital Version’ when ordering. You will receive a confirmation with a registration link and further instructions within 2 days.

On which devices can I read the digital editions?

Digital Magazines are compatible with all iOS devices (iPhone, iPad, iPod touch), and Android Tablets only. We are working on making them available on other platforms soon.

When will I get access to the digital versions of my files?

Once you’ve activated your subscription and registered with the app De Agostini Digital Editions, you can immediately download the first issue of the collection into your library. You can download the following issues as soon as they become available.

The digital files have already appeared in my library, but my package hasn’t arrived yet

Generally, the digital issues are made available before the paper versions are received. This gives you the chance to explore your collection early.

Why is there a fee applied to the digital subscriptions?

With regards to digital editions, DeAgostini has introduced this service as an optional extra to complement your postal subscription. This has merited considerable investment within DeAgostini Publishing in terms of both rights clearance, and the provision of a digital edition platform that is available across all countries where we publish. As such, DeAgostini have applied a small charge on each issue to cover this investment, with a view to offering this additional service to all our customers on future publications.

I need some help with the digital editions

Please talk to our friendly customer service on 0333 3000 057, or email them at  customercare@deagostini.co.uk. Our telephone lines are open Monday to Friday from 9AM to 5PM who will 
Alternatively, for suggestions or help with technical problems, send an email to De Agostini Digital Editions: digitaleditions_support@deagostini.com.